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Let’s Stay In Touch
- Phone:+91-8281 317661
- Email:info@oliveayurveda.com
- Opp EMC Hospital, NH Bypass, Palarivattom, Cochin-682025
At **Olive Ayurveda**, we are committed to protecting the privacy and security of our patients and website visitors.
This Privacy Policy explains how we collect, use, and safeguard your personal and health information when you
visit our website ([www.oliveayurveda.com](https://www.oliveayurveda.com)), use our online consultation services,
or purchase products from our pharmacy.
We collect information to provide better services to our users. This includes:
* **Personal Identification Information:** Name, email address, phone number, and mailing address provided during
appointment bookings or product purchases.
* **Health & Medical Information:** Medical history, current symptoms, prescriptions, and health goals shared
during online consultations or therapy inquiries. This is treated as **Sensitive Personal Data**.
* **Payment Information:** For online purchases, payment details are processed through secure third-party gateways.
We do not store your full credit card or bank details on our servers.
* **Usage Data:** IP addresses, browser types, and pages visited to help us improve website functionality.
We use the collected data for the following purposes:
* To schedule and manage your **Ayurvedic treatments and appointments**.
* To provide **Online Consultations** via chat, phone, or video call.
* To process and deliver orders from the **Olive Ayurveda Pharmacy**.
* To send health tips, newsletters, or promotional offers (only if you have opted in).
* To improve our clinical services and website experience.
We implement a variety of security measures to maintain the safety of your personal information.
* **Confidentiality:** Patient records and medical data are accessible only by authorized medical staff and practitioners.
* **Encryption:** We use SSL encryption to protect data transmitted to and from our website.
* **Storage:** We retain your data only for as long as necessary to fulfill medical, legal, or business requirements.
We do not sell, trade, or rent your personal information to third parties. We may share data only in these limited
circumstances:
* **Service Providers:** With trusted partners who assist us in operating our website or conducting our
business (e.g., courier services for medicine delivery), provided they agree to keep this information confidential.
* **Legal Requirements:** If required by law or to protect our rights, safety, or the safety of others.
Our website uses “cookies” to enhance user experience. You can choose to set your web browser to refuse cookies,
though some parts of the site may not function properly as a result.
Under applicable data protection laws, you have the right to:
* Request access to the personal data we hold about you.
* Request correction of any inaccurate or incomplete information.
* Withdraw your consent for marketing communications at any time.
* Request the deletion of your data (subject to medical record retention laws).
Our website may contain links to other sites. We are not responsible for the privacy practices of those external
websites and encourage you to read their privacy statements.
Olive Ayurveda reserves the right to update this policy at any time. When we do, we will revise the “Effective Date”
at the top of this page. We encourage you to check this page frequently for any changes.
If you have any questions about this Privacy Policy or your data, please contact us at:
**Olive Ayurveda Hospital**
**Address:** 11/9, Olive Ayurveda, Kunnathunadu, Puthencruz, Ernamkulam, Kerala, India
**Email:** info@oliveayurveda.com
**Phone:** +91-8281 317661